The fine print
Refund Policy
Digital files, a fair deal: if something’s wrong with your download, we’ll make it right.
Last updated October 11, 2026
When we refund
Because our products are instant digital downloads, we can’t take them back. But if a file is broken, missing, or not what the product page described, write to us within 14 days of your order and we’ll send a working file or refund you in full, whichever you prefer.
Other requests, such as buying the wrong product by mistake, are at our discretion. Ask anyway: we’d rather sort it out than leave you unhappy.
How to ask
Email hello@thegmssatchel.com from the address you used at checkout, with the product name and what went wrong. A screenshot helps if a file won’t open or print.
How refunds are paid
Refunds go back to your original payment method through Link, Stripe’s checkout service, and include any tax you paid. You can also contact Link support about an order; Link may issue refunds itself within 60 days of purchase. Once an order is fully refunded, its download links stop working.
Your rights
This policy doesn’t limit any rights you have under the consumer laws where you live.